Terms and Condition

Last update: 31 December 2019

For greater clarity and transparency in the service offered by our site, this section indicates the main conditions of sale and general information. For any doubt or information, you can contact us at the email address desk@virtualdiecasting.com.

In this document the “Customer” refers to the private individual or to the company that bought a service offered by TF s.a.s. through the virtualdiecasting.com portal

By sending the confirmation of their purchase order electronically, the Customer accepts and undertakes to comply with these conditions of sale in his dealings with TF s.a.s .

The Customer acknowledges that TF s.a.s. it is not bound by conditions of sale other than those indicated here unless previously agreed in writing. TF s.a.s. reserves the right to change the conditions of sale for the future. In this case, they will only be effective for purchase orders made by the Customer after their publication on the website.

TF s.a.s. therefore invites the Customer to read the latest version of the conditions of sale before making any purchase order and possibly to print a copy or save it on IT support.

Virtualdiecasting.com is an online service that provides cavity filling simulations and analyzes for molds of die-cast parts in hot and cold chambers. The services and products of www.VirtualDieCasting.com, third party services and any other services that may be provided, from time to time, are indicated in the part of the website that describes the individual Service (hereinafter the “Service” or the ” Services”).

TF s.a.s. can replace the host server hardware, transfer it from one datacenter to another, transfer your account to another server – including servers in another datacenter or geographical location -, modify certain software configurations when deemed necessary by TF s.a.s. to guarantee the quality and safety of the Services. Hardware configurations may vary.

The proprietary and third-party software offered as part of the Services will be provided as is and will be subject to availability and all warranty exclusions and limitations of liability set forth in this document. Such software may have terms and conditions in addition to those set out in this Agreement. You must accept these terms to use the software. Failing this, the Service cannot be used.

Access to the Service may be interrupted sporadically due to technical problems, maintenance, restoration or for other reasons beyond the control of TF s.a.s.

The payment of the Service is anticipated for the entire duration established in the order or for its renewal.

The Customer is responsible for the timely payment of the Service.

The prices of the Services may change at any time at the discretion of TF s.a.s. .piano  The changes to the rates will be effective immediately and will be applied starting from the purchase or subsequent renewal.

No refunds are offered in the event of a price reduction or promotional discounts.

The current rate and payment method are listed on our website. Unless there is a specific agreement on the use of the Service, the Customer acknowledges and agrees to pay the fee for the respective Service indicated on the Website at the time the order is sent.

All rates listed on the website are exclusive of applicable taxes, unless otherwise specified.

In some cases, the issuer of the chosen payment method may charge a foreign transaction fee or other fees that could be added to the final amount that appears on the bank statement or published as a separate debit. TF s.a.s. has no control over these amounts.

The timing of payment is essential. Customer accounts will not be activated or renewed until all outstanding rates are paid. Domain name registration fees must be paid in full before domain name registration is processed.

The Customer acknowledges and accepts that the payment data is kept by the payment providers to process the payment for any TF s.a.s.Service. that is purchased or renewed.

The obligation to provide the Service depends on the payment of fees. It is the Customer’s responsibility to ensure that payment of fees is received on time.

It is the Customer’s responsibility to keep at least one active payment method. TF s.a.s. reserves the right to return a primary alternative payment method if it determines that the current one is not active for some reason. Payment methods can be managed from the Customer area of ​​the Website.

The Customer confirms that any payment method used and/or added is owned by him or that he has been specifically authorized by the card owner to use it for the purchase.

If you want to designate a different credit card or if there is a change in your credit card or paypal account status, you must change the information online at https: www.virtualdiecasting.com or send an e-mail mail to desk@virtualdiecasting.com.

In case of late payment of the tariff (s) due, for any reason, TF s.a.s. may continue to attempt to debit the payment from the saved method, suspend and/or terminate the Services and recover the costs incurred, including without limitation, any legal fees. TF s.a.s. is not responsible for any content of the Customer that is deleted or lost as a result of any suspension or termination of the Service (s).

Some Services may be available for free. These Services can only be used by the Customer during the established period and cannot be transferred to other hosting accounts or to third parties. At the end of the period, these services will also be terminated.

Invoices are charged immediately upon receipt. TF s.a.s. reserves the right to suspend and / or terminate the Services until payment is made.

By accepting these Terms of Service, the Customer authorizes TF s.a.s. to send invoices electronically to the email address specified in your Customer Area. If you wish to receive a paper invoice, the request must be made through the Customer Area.

If the Services are suspended due to the Customer’s fault for any reason, the Rates will continue to accumulate until the termination or expiry of the term of this Agreement.

TF s.a.s. it does not process and does not store the data of the payment titles (e.g. credit card numbers) of the Customers used to make the purchases, which are processed by the relevant payment service providers. The actual payment takes place by transferring the protected and encrypted data directly to the payment gateway. Only after the transaction has taken place, does the payment service provider communicate to TF s.a.s. the outcome of the payment.

TF s.a.s. reserves the right, for security reasons, to apply limitations and exclusions to the payment instruments that can be used by the Customer to pay for the Service.

TF s.a.s. reserves the right not to accept orders in the event of the supply of non-real personal data and/or payment, previous non-fulfillment for any reason against TF s.a.s., exceeding the spending limits. TF s.a.s. carries out the necessary checks to take the most appropriate actions aimed at curbing illegal activities, reserving the right to take action against anyone who commits crimes of online fraud.

TF s.a.s. reserves the right to interrupt the Service at any time without notice.

TF s.a.s. assumes no responsibility for damages, direct and indirect, of any nature, suffered by the Customer, his partners, agents, employees and collaborators in connection with the use of the Service provided.

For no reason TF s.a.s. can be held responsible for loss of profit, impossibility of use, direct and indirect damages of any kind.

TF s.a.s. is in no way responsible for the consequences deriving from the illegitimate use of the information provided by the Customer.

In particular, TF s.a.s. does not guarantee:

  • the uninterrupted operation of the www.virtualdiecasting.com site
  • the error-free functioning of the www.virtualdiecasting.com site

Any technical disservices of the www.virtualdiecasting.com site or temporary interruptions that can temporarily prevent their use will not result in any compensation in favor of the Customer.

The Platform may contain links to other sites belonging to third parties. TF s.a.s. cannot be held responsible for the accessibility and content of these resources and for any consequence related to the use of this content.

The Customer accepts that the only remedy for any alleged damage caused by the TF s.a.s. is the cancellation of the subscribed service.

If at any time during the Service Duration, you submit a request for analysis and / or simulation TF s.a.s. will use reasonable commercial efforts to produce the required simulation in the shortest possible time. In the event that TF s.a.s. is unable, for any reason, to carry out the required analysis or simulation as the only and exclusive remedy, will reimburse the Customer the amount paid for the simulation and / or analysis in question.

TF s.a.s. and its administrators, employees, agents, suppliers, partners and content providers do not guarantee that:

(a) the Service prevents the production of castings with any type of defect; (b) the PQ2 chart produced is consistent with the customer’s operational reality; (c) the Service will be secure or available at any time; (d) the analysis and simulation is free from any defect or error; (e) any content or software available through the service is free from viruses or other harmful components.

Any content downloaded from or otherwise accessible through the sites or the Service is accessible at the risk of the Customer who is responsible for any damage including, for example, the computer operating system, any device that you use to access the sites or the Service and any website or any other loss resulting from access to such content.

The Customer acknowledges and agrees to use the website and the Service at his own discretion and risk and that he will be solely responsible for any damage to the IT systems, compromised websites or to the loss of data resulting from the use of the websites and the Service.

Characterization of alloys and machines

The customer will be responsible for providing all the specifications requested by TF s.a.s. to have the characterization.

The characterization of alloys and machines has a cost for the customer. The alloys or machines characterized will be freely made available in the VirtualDieCasting.com database

Subscribing to a Wallet allows you to have a credit towards TF s.a.s. for the realization of simulations for the amount subscribed.

The Wallet is not subject to automatic renewal.

The Wallet has no time limit.

The Wallet is not refundable.

The fulfillment of orders paid by Wallet and submitted by the Customer to TF s.a.s. it is communicated by TF s.a.s. from time to time.

By subscribing to an “All you can simulate” plan, the Customer has the possibility to subscribe to a monthly, half-yearly or annual subscription during the time in which he has the possibility of an unlimited number of simulations. The fulfillment of the assigned orders is in any case always subordinated to the technical capacity of TF s.a.s. to process the orders sent.

The “All you can simulate” subscription plan is not subject to automatic renewal.

The “All you can simulate” subscription plan will end when the current term expires, unless the Customer decides to manually renew the service before that date.

If the “All you can simulate” subscription plan is not renewed before the end of the contract, the Service may be interrupted at the end of the contract and TF s.a.s. cannot be held responsible towards the user or third parties.

The “All you can simulate” subscription plan is non-refundable.

Within thirty (30) days from the Wallet subscription date or the start of the “All you can simulate” subscription plan or from any Start date of the renewal period the Service can be canceled (“Cancellation Period”). In this case TF s.a.s. will refund the cost of the subscription to the Service for the applicable duration, provided that the Customer has not sent any request for simulation and / or analysis during the cancellation period.

The Customer agrees to make any cancellation request through a request ticket to TF s.a.s. through the ticketing system.

Any refund requests will be handled using the same payment method used for the initial transaction, unless expressly agreed otherwise. TF s.a.s. is not responsible for delays in refunds caused by the processing institutes or the expiration of the original payment method

With the prior consent of the Customer TF s.a.s. may issue a refund as credit added to the Customer Account to be used for future purchases and/ orrenewals of our Services.

The www.virtualdiecasting.com site, the pages that compose it, the technologies, the platform, the ideas, the logos, the brands, the graphics, the texts, the audio/video files and more generally any other creativity connected to the site and services are the exclusive property of TF sas.

They cannot be reproduced, used or represented by the Customer, except in cases where it is expressly admitted and within the limits in which it is admitted. The Customer is granted a non-transferable and limited right to use the site and/or services for private and non-commercial use.

TF s.a.s. does not send anything physical to the Customer. TF s.a.s. does not send any email with attach the Reports resulting from our analyzes to the Customer.

VirtualDiecasting.com exclusively provides the customer with a space on the TFcloud where the MATCHING analysis data, the geometries provided and therefore the reports produced as a result of the analyzes, exclusively in electronic format will be saved.

It will be the customer’s responsibility, upon receipt of the availability of the reports on the cloud, to download, duplicate and / or print them as he sees fit.

TF s.a.s is not liable for any loss of information stored on TFcloud, nor for the continuity of operation of the same.

After 2 (two) years from the realization, the Reports can be canceled without any notice being due to the Customer.

TF s.a.s. collects information when accessing the services offered.

This information is used exclusively to contact the customer and / or to provide site support or maintenance services. TF s.a.s. treats all information provided as strictly confidential.

This data can be transferred to TF s.a.s. servers. for operations such as backup copy.

Partial access to this information can be provided to collaborators and partners of TF s.a.s. for the sole purpose of providing the agreed services.

In the event that some of the rules set out in these Terms of Use are inapplicable, the others will continue to be fully effective. The subscribed service is subject to Italian law. The Court of Brescia will be responsible for deciding any controversy arising or otherwise connected with the contract and these Terms of Use. These Terms of Use, the various provisions indicated in the stages of the distance selling process, where applicable, constitute the entire contractual agreement between the Customer and TF s.a.s.

TF s.a.s. reserves the right to change the conditions of use at any time, by informing customers via email. The customer is responsible for reading and understanding the changes. Continuing to use the Service implies acceptance of the changes.

For any questions or comments to this document, send an email to desk@virtualdiecasting.com